Privacy Policy

Last updated: 15/04/2026

1. Acceptance of Policy

1.1. This Privacy Policy explains and lists the transparency information regarding what personal data is collected (Section 3) when you use our Service "Kivo" and the services provided through it (together "Service"), how such personal data will be processed (Section 4) and which rights do you have with respect to your personal data (Section 9). For more details on how we use cookies and similar technologies, please refer to the Cookie Notice.1.2. By using the Service, you promise us that (i) you have read, understand, and agree to this Privacy Policy and the data processing described, and (ii) you are over 16 years of age. If you do not agree or are unable to make this promise, you shall not use the Service. In this case, you shall (a) delete your account and contact us and request deletion of your data; (b) cancel any active subscriptions; and (c) delete the Service from your devices.1.3. We do not knowingly process personal data from persons under 16 years of age. If you learn that anyone younger than 16 has provided us with personal data, please contact us at support@kivo-app.com.1.4. If any questions remain unanswered or you would like to exercise your privacy rights, please also contact us at support@kivo-app.com.

2. Personal data controller

DIGITALOOM INC (with its legal address at 19901, State of Delaware, 8 The Green, Ste R, in the City Dover County of Kent) is the data controller of your personal data ("we", "us", or "our").

3. Collected personal data

3.1. When you use the Service, we process data:

you directly provide for us (for example, email address or age);
automatically during your interaction with the Service (for example, IP address or online activity data);
we receive about you from third parties (for example, transaction data).

3.2. Data directly provided by you.3.2.1. Identifiers: This may include email address. You provide us with this information when you register for the Service, subscribe to our newsletters, or contact us by any other means.3.2.2. Registration and service data: You provide us with this category of information when you register for the Service and/or go through the registration process and/or use the Service. This may include weight, height, age, gender.3.2.3. Communication with support team: When you contact our support team, you may also provide us with some personal information.3.3. Data we collect automatically3.3.1. Device and geolocation data: We collect language settings, Internet Protocol address, time zone, type and model of a device, device settings, OS version, Internet service provider, mobile carrier, hardware ID, and unique device identifiers.3.3.2. Log and usage data: We collect information on how you interact with our Service. This may include information about what pages you have viewed, the features and content you interact with, how often you use the Service, how long you are on the Service.3.3.3. Cookies and similar technologies: Our products employ technologies (cookies, SDKs, etc.) to process your data to enhance your user experience, optimize ads, and analyze traffic. These technologies are activated when you interact with our services, visit our website, use our apps, or enable certain features like chats. Disabling these technologies may affect the functionality of certain features, although our products will remain usable. For more information about this data, please refer to the Cookie Notice.3.3.4. Meta Pixel: We use Meta Pixel to collect data about your actions on our Service. This data may include which pages you visit, the time you spend on each page, and the actions you take. The data collected is used to measure the effectiveness of our advertising campaigns and to personalize the content and ads presented to you. The information collected through Meta Pixel is transmitted to Facebook. Your browser establishes a direct connection with the Facebook server as soon as you have agreed to the use of tracking technologies requiring your consent. The processing of this data by Facebook takes place within the framework of Facebook's data policy. To opt-out from Facebook's interest-based ads follow these instructions from Facebook.3.4. Data provided by third parties:3.4.1. Transaction data: You need to provide financial account data in order to make payments through the Service. We do not collect or store, or have access to full credit card number data, though we may receive some limited information, including credit card-related data (including a secure token reflecting your payment method), data about products or services purchased, date, time and amount of the purchase, the type of payment method used, limited digits of your card number.3.5. Please note that we do not collect personal data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, and genetic and biometric data. We also do not collect any information about criminal convictions and offenses.3.6. We also undertake to collect only such amounts and types of personal data strictly required for the purposes mentioned in Section 4 (Purposes & lawful bases for data processing). To the extent necessary for those purposes, we take all reasonable steps to ensure that personal data is reliable, accurate, complete, and current for its intended use.

4. Purposes & lawful bases for data processing

4.1. For the processing of your personal data, we rely on the following lawful bases:

performance of the contract — for the processing related to the negotiation, conclusion, and performance of a contract (mainly, the Terms of Use) with you;
legitimate interest — for the processing aimed at the development of our services, taking into consideration your interests, rights, and expectations;
legal obligation — for the processing as required by applicable laws (for example, to comply with tax or KYC/AML regulations) or if requested by a law enforcement agency, court, supervisory authority, or another state-authorized public body;
consent — for additional specific purposes.

4.2. We collect and utilize your data primarily to provide the Service and continuously improve it with the help of analytics. Furthermore, we aim to attract new customers to our products. Below, you may find a more comprehensive breakdown of how we use your information.

Reasons for Processing	Types of data	Lawful bases
To use all Service functions. It is necessary to set up a profile and identify the user. The email address is additionally used to contact the user.	Identifiers. Email address	Performance of the contract. Your consent.
To use all Service functions. It is necessary to provide personalized service.	Registration and service data. Age, weight, height, age, gender, learning exercise data	Performance of the contract. Your consent.
For marketing and analytical purposes. To provide, improve, and develop the Website.	Device and Geolocation Data. Includes language settings, Internet Protocol address, time zone, type and model of a device, device settings, OS version, Internet service provider, mobile carrier, hardware ID, and unique device identifiers.	Performance of a contract with you. Necessary for our legitimate interests.
For analytical purposes. To provide, improve, and develop the Website.	Log and Usage Data. Information about how you use our Service and user activity within the Service.	Performance of a contract with you. Necessary for our legitimate interests.
It is required to identify the subscription the user selects, its duration, and expiration.	Subscription data. The transaction data, ID subscriptions, and subscription terms. This is the information we get from the payment system when you buy our subscription.	Performance of the contract. Your consent.

4.3. We rely on the following legitimate interests:

communication regarding your use of the Service: promotion of our Service in a measured and appropriate way;
analysis of your use of the Service: understanding users' preferences to provide with better user experience;
personalization of our ads: promotion of our Service in targeted way;
defence of our legal rights and interests: our need to protect ourselves from legal claims or other actions that impairs our operations or reputation;
enforcement of Terms of Use: enforcement of legal rights, preventing and addressing non-compliance with Terms of Use.

5. Disclosures of data

5.1. Apart from our employees, contractors, and affiliated companies (if any), we share information with the range of third parties that helps operate, provide, improve, integrate, customize, support, and market our Service. We require all third parties to respect the security of your personal data and treat it under the law. The types of third parties we share information with include, in particular:5.2. Service providers: We engage the partners mentioned below to carry out specific services or business functions on our behalf using their technologies and resources, based on our instructions. We do not allow our third-party service providers to use your personal data for their purposes and only permit them to process your personal data for specified reasons defined in this Privacy Policy.

Third Party	Its Service	Purpose of usage	Link to privacy materials of the Third Party
Google LLC	Firebase	User authentication and data management	https://policies.google.com/privacy
Google LLC	Google Analytics	Product analytics and event tracking	https://policies.google.com/privacy
Amplitude Inc	Amplitude	Product analytics and event tracking	https://amplitude.com/trust
Amazon Web Services, Inc.	AWS	Cloud storage	https://aws.amazon.com/privacy/
Ixopay GmbH	IXOPAY	Provision of secure and convenient payment for our Service	https://www.ixopay.com/legal/privacy-policy
Meta Platforms, Inc.	Meta Ads	Advertising campaigns	https://www.facebook.com/privacy/policy/

5.3. Public authorities, including law enforcement agencies: We may use and disclose personal data to enforce our legal rights or Terms of Use, to protect our rights, privacy, safety, or property, and/or that of our affiliates, you or others, and to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, or in other cases provided for by law.5.4. Third parties as part of a merger and acquisition: As we develop our business, we may buy or sell assets or business offerings. Customers' information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated company (if any) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

6. Cross-border transfer of personal data

6.1. We may transfer personal data to employees, contractors and third parties from countries other than the country in which the data was originally collected in order to provide the Service and for purposes indicated in this Privacy Policy. If these countries do not have the same data protection laws as the country in which you initially provided the information, we deploy special safeguards.6.2. In particular, if we transfer personal data from the EEA to countries with not adequate level of data protection, we use one of the following legal bases: (i) Standard Contractual Clauses approved by the European Commission (details available here), or (ii) the European Commission adequacy decisions about certain countries (details available here).

7. Data security & retention

7.1. We have implemented appropriate security measures to prevent your data from being accidentally lost, used, accessed unauthorized, altered, or disclosed. In addition, we limit access to your data to employees, agents, contractors, and other third parties who have a business need to know. They will only process your data based on our instructions and are subject to a duty of confidentiality.7.2. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.7.3. We also use technical data encryption tools like SSL protocols to secure your data.7.4. We will store your personal data for as long as it is reasonably necessary for achieving the purposes set forth in the Terms of Use and Privacy Policy, which includes the period during which you have an account with the Service. We will also retain and use your personal data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.7.5. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your data, the purposes for which we process your data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

8. Changes to Policy

We reserve the right to and may change this privacy notice occasionally. If we make any material changes, we will notify you through our Service, email, or by presenting you with a new version of this privacy notice for you to accept if we, for example, add new processing activities or collect additional personal data from you. Your continued use of the Service after the effective date of an updated version of the Privacy Policy will indicate your acceptance of the Privacy Policy as modified.

9. User rights

9.1. This Section explains legal rights applicable to users that are residents of certain economic areas, countries, or states as set forth below. Except as otherwise provided herein, you may exercise your legal rights by contacting us at support@kivo-app.com. To ensure that we properly handle the requests you make regarding your rights, we are required to verify those requests. Depending on the type of request and the product used by you, this may include your name, age, email, date of subscription purchase, date of last activity, date of account creation, or some other Service use data that will reasonably identify you as an owner of the account, etc. We may also ask you for additional proof of identity, if necessary, but we strive to ask less according to the data minimization principle.

9.2. European Economic Area residents

As a data subject, you have the right to interact with its data directly or through a request to us. This section describes these rights and how you can exercise them:

Right	Description
Right to access	You can request an explanation of the processing of your personal data.
Right to rectification	You can change the data if it is inaccurate or incomplete.
Right to erasure	You can send us a request to delete your personal data from our systems. We will remove them unless otherwise provided by law.
Right to restrict the processing	You may partially or completely prohibit us from processing your personal data.
Right to data portability	You can request all the data you provided to us and request to transfer data to another controller.
Right to object	You may object to the processing of your personal data.
Right to withdraw consent	You can withdraw your consent at any time.
Right to file a complaint	If your request was not satisfied, you could file a complaint to the regulatory body.

To exercise your rights, contact us. If your request is not satisfied, you can submit a complaint to your local Data Protection Authority. You may find it here.UK residents enjoy the same rights but may lodge a complaint at the other Authority in the UK – Information Commissioner's Office.You can contact them at 0303 123 1113 or go online at www.ico.org.uk/concerns.

9.3. United States residents

You, as data subjects, have some special privacy rights. To use them, please contact us at support@kivo-app.com.Please note! Depending on the state and legislative requirements, we have from 30 to 60 days to exercise your request, with the right to postpone it for 30 days more.If your complaint is not satisfied, you can file a complaint with the Federal Trade Commission.Your rights vary depending on the laws that apply to you, but may include:

Right	Description	Area
Right to access	You can request an explanation of how your personal data is processed.	California, Colorado, Connecticut, Indiana, Iowa, Montana, Tennessee, Texas, Utah, Virginia.
Right to correct	You can change the data if it needs to be more accurate or complete.	California, Colorado, Connecticut, Indiana, Montana, Tennessee, Texas, Virginia.
Right to delete	You can request to delete your personal data from our systems.	California, Colorado, Connecticut, Indiana, Iowa, Montana, Tennessee, Texas, Utah, Virginia.
Right to portability	You can request all the data you provided to us and request to transfer data to another controller.	California, Colorado, Connecticut, Indiana, Iowa, Montana, Tennessee, Texas, Utah, Virginia.
Right to opt out of sales	The right to opt out of the sale of personal data to third parties.	California, Colorado, Connecticut, Indiana, Iowa, Montana, Tennessee, Texas, Utah, Virginia.
Right to opt out of certain purposes	The right to opt-out of processing for profiling/targeted advertising purposes.	Colorado, Connecticut, Indiana, Montana, Tennessee, Texas, Utah, Virginia.
Right to opt out of the processing of sensitive data	The right to opt-out of processing of sensitive data.	California.
Right to opt in for sensitive data processing	The right to opt in before processing sensitive data.	Colorado, Connecticut, Indiana, Montana, Tennessee, Texas, Virginia.
Right against automated decision-making	A prohibition against a business making decisions about a consumer based solely on an automated process without human input.	California, Colorado, Connecticut, Indiana, Iowa, Montana, Tennessee, Texas, Virginia.
Private right of action	The right to seek civil damages from a controller for statute violations.	California.

Please note! Some states do not have privacy laws. The rights of residents of such states are governed by U.S. federal law. If your state is missing from the list, please contact us.

9.4. Do not sell my personal information under CCPA

California residents have the right under the California Consumer Privacy Act ("CCPA") to opt out of a company governed by the CCPA's "sale" of their personal information.We do not sell your personal information to anyone, nor use your data as a business model.However, we support the CCPA by allowing California residents to opt out of the future sale of their personal information. Please contact us if you would like to record your preference so that we do not sell your data in the future.

9.5. Access rights under California's Shine the Light

California also provides its residents with additional access rights. Under the Shine the Light law, the residents may ask companies once a year what personal information they share with third parties for those third parties' direct marketing purposes. Learn more about what is considered to be personal information under the statute.To obtain this information from us, please send an email message to support@kivo-app.com, which includes "Request for California Shine the Light Privacy Information" on the subject line and your state of residence and email address in the body of your message. Please be aware that not all information sharing is covered by the "Shine the Light" requirements and only information on covered sharing will be included in our response.

9.6. Do-not-track requests

California residents visiting the Service may request that we do not automatically gather and track information about their online browsing movements across the Internet.Such requests are typically made through web browser settings that control signals or other mechanisms that allow consumers to exercise choice regarding collecting personal data about an individual consumer's online activities over time and across third-party websites or online services.We currently do not have the ability to honor these requests. We may modify this privacy notice as our abilities change.

9.7. Canadian residents

As data subjects, you have privacy rights prescribed by Canada's federal and provincial privacy laws.If you want additional information, please contact us by filling a request.If you are not satisfied with the response, you can file a complaint with the Office of the Privacy Commissioner of Canada.

10. Contact us

If you have any questions about this Privacy Policy and/or want to exercise your legal rights, you may contact us at support@kivo-app.com.